Waiting Sucks!

06TJ35's said:
Ahh the Amazon customer. We deal with this type of people all the time. They call, email, and live chat with the company I work in seeking advice. We tell them everything they need to buy what parts to buy and will work with their application.

They turn around and go price match Amazon. We tell them go ahead.
Did amazon help you decide on the correct parts for you? When you have an issue with your order good luck on calling Amazon. If you have a warranty issue good luck on calling Amazon. You need extra help after you got your order? Good luck calling Amazon. Good luck getting Amazon on the phone for any reason.

We do not try to compete with Amazon what so ever. We know what we bring to the table.
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If your businesses is the same type of business that Amazon is, they better learn to compete with Amazon or they’ll be out of business… Ask Walmart, Home Depot, Lowes, and any other retail business and they will tell you Amazon is their competition!… You may not compete with Amazon, but trust me, Amazon competes with you!
 
97JadeTJ said:
If your businesses is the same type of business that Amazon is, they better learn to compete with Amazon or they’ll be out of business… Ask Walmart, Home Depot, Lowes, and any other retail business and they will tell you Amazon is their competition!… You may not compete with Amazon, but trust me, Amazon competes with you!
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We won’t compete with Amazon and cannot compete with Amazon prices. We learned to accept that. What Amazon can never do is customer service. Customer service sets us apart from Amazon. Even if the customer is wrong we will take care of them. If they order the wrong parts we won’t even charge them a return fee and believe me it happens everyday and they come to us saying you guys sent me the wrong parts. Sorry that’s exactly what you ordered but don’t worry will will send you a return label and ship you the correct parts. We loose money every year trying to satisfy the customer. Amazon will never come close to our customer service. That is why we are growing every year.
 
06TJ35's said:
We won’t compete with Amazon and cannot compete with Amazon prices. We learned to accept that. What Amazon can never do is customer service. Customer service sets us apart from Amazon. Even if the customer is wrong we will take care of them. If they order the wrong parts we won’t even charge them a return fee and believe me it happens everyday and they come to us saying you guys sent me the wrong parts. Sorry that’s exactly what you ordered but don’t worry will will send you a return label and ship you the correct parts. We loose money every year trying to satisfy the customer. Amazon will never come close to our customer service. That is why we are growing every year.
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And there in lies the reason of my rant… I placed orders on Monday and by Thursday I still hadn’t been informed whether the products were in stock, we’re on backorder, would be shipping in three days or three months… All I got was an email saying thank you for your money… I had to call each vendor to find out what the status of the order was… In my opinion that is not good customer service!… It’s the businesses job to stay in contact with the customer until the transaction is complete, whatever the cost…
 
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06TJ35's said:
Ahh the Amazon customer. We deal with this type of people all the time. They call, email, and live chat with the company I work in seeking advice. We tell them everything they need to buy what parts to buy and will work with their application.

They turn around and go price match Amazon. We tell them go ahead.
Did amazon help you decide on the correct parts for you? When you have an issue with your order good luck on calling Amazon. If you have a warranty issue good luck on calling Amazon. You need extra help after you got your order? Good luck calling Amazon. Good luck getting Amazon on the phone for any reason.

We do not try to compete with Amazon what so ever. We know what we bring to the table.
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And good luck not receiving counterfeit parts from Amazon!
 
97JadeTJ said:
And there in lies the reason of my rant… I placed orders on Monday and by Thursday I still hadn’t been informed whether the products were in stock, we’re on backorder, would be shipping in three days or three months… All I got was an email saying thank you for your money… I had to call each vendor to find out what the status of the order was… In my opinion that is not good customer service!… It’s the businesses job to stay in contact with the customer until the transaction is complete, whatever the cost…
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I’m a customer to multiple companies. I will never contact them if I barely ordered three days ago. I give companies a week if not more. Most of the time they ship their products within a week and when I do contact them I just ask for an update on my order and not ask why they haven’t shipped it or whey they haven’t contacted me.

Even with savvy they had my order for months I never once contacted them about my order.
 
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97JadeTJ said:
So I’m guessing your some type of vendor who allows orders and ships… Correct?… so if I’m correct, when you get an order do you let days go by before you notify the customer of a shipping timeframe?… probably not or you wouldn’t still be in business!
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Im an aftermarket parts manufacturer. Within 0-3 days from time of sale, I print a shipping label and you get a tracking number via email automatically.

If you want a timeframe, run the tracking number and it gives you possible delivery dates 🤷‍♂️

Instead of ordering from Bartact, UCF, PP, and Savvy, why not just order from Amazon and be done with it?
 
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CMBD said:
I think "in stock" doesn't mean the same thing to all vendors.

I don't list things as in stock unless I can physically put my hands on it right now. And I don't allow orders on out of stock items.

But I'm fairly small, so I guess that's why its easy and not expensive.
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For sure. In stock to me means I can grab it from the warehouse and ship it same day. How do you know when its time to run a new batch? Min/max levels?


I primarily make to order, so a customer calls (BtoB now, not BtoC) and we quote price and leadtime. Almost nothing is standard, repeat orders. Its the nature of my particular beast. 8-10 week leadtime is normal, it takes 5 to just get raw materials in and 2 weeks for the post manufacturing coatings to be applied.

We purposly don't provide anything other than an acknowledgement of an order and a generic lead time. There are too many factors outside our control that affect delivery dates. We also don't invoice our customers until we ship their product, so there is that.
 
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CMBD said:
Im an aftermarket parts manufacturer. Within 0-3 days from time of sale, I print a shipping label and you get a tracking number via email automatically.

If you want a timeframe, run the tracking number and it gives you possible delivery dates 🤷‍♂️
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See, that’s what I was saying, an acknowledgement of the purchase and a timeframe for delivery… 👍
CMBD said:
Instead of ordering from Bartact, UCF, PP, and Savvy, why not just order from Amazon and be done with it?
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I would prefer to support American companies but I would also prefer that they provide me with a little more information other than “Thank you for your purchase, we appreciate your business”, then I have to call them in 4 days to see when it will be shipped…
 
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97JadeTJ said:
See, that’s what I was saying, an acknowledgement of the purchase and a timeframe for delivery… 👍

I would prefer to support American companies but I would also prefer that they provide me with a little more information other than “Thank you for your purchase, we appreciate your business”, then I have to call them in 4 days to see when it will be shipped…
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Last I checked, Amazon was an American company?
 
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I have noticed when I have an active prime membership and order on amazon I get stuff in 2-3 days after the day I placed the order. whereas when I dont have a active prime membership things average about a week to get to me the day after placing the order.
amazon probably prioritizes prime orders and fills non prime orders when time allows.

in general though placing a order with anyone else though I average about a week of shipping time after I get a notification that the item shipped, though rock auto generally gets stuff to me in about 2-3 days on average.

before the covid times though I was averaging about 2 days until my amazon prime order arrived, mid way through covid times amazon prime turned into a week wait but they still advertised 2 day shipping... at that point I canceled my membership and only pick up prime when I get one of them free week offers or week trials for a dollar offering free shipping on my purchase which beats the price of shipping without prime.
 
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Mike_H said:
For sure. In stock to me means I can grab it from the warehouse and ship it same day. How do you know when its time to run a new batch? Min/max levels?


I primarily make to order, so a customer calls (BtoB now, not BtoC) and we quote price and leadtime. Almost nothing is standard, repeat orders. Its the nature of my particular beast. 8-10 week leadtime is normal, it takes 5 to just get raw materials in and 2 weeks for the post manufacturing coatings to be applied.

We purposly don't provide anything other than an acknowledgement of an order and a generic lead time. There are too many factors outside our control that affect delivery dates. We also don't invoice our customers until we ship their product, so there is that.
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On my website dashboard I can track inventory. When a product gets to zero it cant be ordered. But those numbers are just the parts I manufacture, not hardware and other components. Its visual for the most part since its just me and I package to order.

I do everything but powder coating in house, so lead times to have stuff back in stock is short. Like if I ran out of something today I could have a batch complete and to powder coat monday. And have it back in a week or less.
 
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One reason Blaine is so good is he is small. He personally is all over it.

As businesses grow they lose that until/unless a high level of structure is developed.

A fly can walk on the ceiling only because of it’s’ size. Elephants can’t.
 
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deadbeat son said:
So when I purchased my Savvy cable t-case shifter from Amazon, I received "Chinese crap" instead?
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Not sure, but they do sell counterfeit parts.
BTW, I never said everything they sell is Chinese made, but a majority of it is.
If I were buying something important for my jeep, car or truck, I ain't buying from Amazon.
 
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egclassic said:
Not sure, but they do sell counterfeit parts.
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It shipped directly from Savvy even though I ordered through Amazon. I'm not pro or against Amazon, small business, or anything else in this thread, but was only pointing out that after referencing Amazon as the standard for shipping expectations and then choosing not to order from them because of a desire to support an American company isn't a logical reason.
 
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97JadeTJ said:
I would prefer to support American companies but I would also prefer that they provide me with a little more information other than “Thank you for your purchase, we appreciate your business”, then I have to call them in 4 days to see when it will be shipped…
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If you can be patient you will get information.
I ordered a front diff cover from a company. A week later they messaged me saying they ran out of material. I said no worries. I’m looking to purchase the rear at some point to. They replied to me saying thanks for being understanding here’s a discount code when you decide to purchase the rear diff cover. Oh and they also sent me a thank you for your purchase email.

Key word is patients.
 
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97JadeTJ said:
I shouldn’t have to call and say when are you gonna be sending my stuff to me… I liken this too me borrowing money from you and not giving you any kind of timeframe when I’m gonna repay you… I can’t understand why people don’t think this is an issue… Lol
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I’m with you 100% on this. Be straight up with customer expectations. I ordered from Revolution recently, website said “approximately two week lead time”. I chose to wait, they showed up a few days later. Under promise and over deliver, basic customer service. My business website says please allow 24 hours to respond. If you’re closed weekends… no problem put it on your website. Simple things to communicate
 
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